Returns Policy

Thank you for shopping with us! If you’re not completely satisfied, you may return eligible items within 14 days (domestic orders) or 30 days (international orders) for a refund or digital returns card (valid 12 months), provided they meet the following conditions:

Return Conditions

  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Shoes must include their original box.
  • FINAL SALE items cannot be returned unless faulty (clearly marked at checkout).
  • Earrings are non-returnable due to hygiene reasons.
  • Afterpay orders must be returned by post for refunds to your Afterpay account (no in-store returns).

Online Order Returns

  1. By Post:
    • Complete the Returns Form included in your order or download it from our website.
    • Securely package items with the form and ship to our returns center (return address removed).
    • Customers cover return shipping for “change of mind” returns.
  2. In-Store:
    • Bring your order confirmation to any standalone boutique for a refund or digital returns card.
    • Exchanges are available in-store only (subject to stock).

International Orders:

  • Returns must be shipped to our warehouse within 30 days.
  • Refunds or digital cards only (no exchanges).

In-Store Purchases

  • Returns within 14 days to any standalone store:
    • Full-price items: Refund, exchange, or digital card.
    • Sale items: Exchange or digital card only.
    • FINAL SALE: No returns unless faulty.

Faulty or Damaged Items

Contact us via the website’s support form with order details and photos. If approved, we’ll arrange free return shipping.

Digital Returns Cards

  • Valid 12 months for online/in-store use.
  • Redeem online with the card number/PIN or present in-store.

Exceptions

  • David Jones/stockist purchases must follow their return policies.
  • Gift cards and redeemed loyalty vouchers are non-refundable.

For full details, visit knitwearwomens.com/returns.